Terms of Service

Last updated: 8 October 2026

Welcome to ZORVANI. These Terms of Service apply to your use of https://zorvani.in and purchases made through our store.

“ZORVANI”, “we”, “us” and “our” refer to the individually operated business trading as ZORVANI. Our online store is hosted on Shopify. We currently accept orders for delivery within India only.

Please read these Terms together with our Return and Refund Policy, Privacy Policy and any other applicable policies available on our website.

Nothing in these Terms excludes or limits your rights under applicable Indian consumer protection laws.

1. Eligibility and Customer Accounts

You must be at least 18 years old and legally capable of entering into a contract to place an order.

You agree to provide accurate and complete contact, payment and delivery information and promptly inform us of any relevant changes.

If you create an account, you are responsible for keeping your access details secure. Please contact us promptly if you suspect unauthorised account activity.

Our store is intended for personal and household purchases. We do not currently accept wholesale, bulk or commercial resale orders.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate.

Colours may appear slightly different depending on your screen settings and lighting. Such differences do not remove your rights if a product is defective, incorrect or materially different from its description.

ZORVANI works with suppliers and fulfilment partners to deliver products. We remain your point of contact for order-related concerns, returns and refunds.

We may update listings or discontinue products. Changes will not reduce the specifications, benefits or rights agreed for an existing accepted order without your agreement.

3. Orders and Confirmation

Placing an order is a request to purchase the selected products. An automated order-received message acknowledges your request and does not by itself confirm acceptance.

Orders are subject to stock availability, delivery serviceability and verification.

Before dispatch, we require confirmation of your order and delivery address through WhatsApp or a telephone call. We will hold the order for 24 hours from our confirmation request.

If we do not receive confirmation within that period, we will cancel the order and send cancellation notifications through WhatsApp and email using the details provided.

We will confirm acceptance after the necessary checks and customer confirmation. Prepaid orders also require successful payment. For accepted Cash on Delivery orders, payment is collected at delivery.

We may decline or cancel an order for a reasonable cause, including:

  • Product unavailability.

  • An address outside our delivery coverage.

  • Failure to confirm the order.

  • Suspected fraud or an unauthorised payment.

  • A material pricing or listing error.

  • A technical or fulfilment issue that prevents us from completing the order.

  • A bulk or resale purchase inconsistent with these Terms.

We will notify you of a cancellation and refund any payment received for the cancelled order. We will not substitute a materially different product or increase the agreed price without your consent.

4. Prices and Payments

All prices are displayed in Indian rupees (₹).

Displayed product prices include any applicable taxes included in the selling price. Any delivery charge will be shown separately before you place your order.

We do not charge an additional Cash on Delivery fee.

Online payments are processed through Cashfree. Cash on Delivery is available for eligible orders and serviceable locations.

You must be authorised to use the payment method selected.

Prices and promotions may change for future purchases. These changes will not alter the price of an existing accepted order. If a material pricing error affects your order, we will explain the issue and offer an appropriate cancellation and refund or seek your agreement before proceeding at a corrected price.

5. Shipping Charges

We offer free standard delivery on orders above ₹599, based on the product subtotal after discounts.

For orders of ₹599 or less, the applicable delivery charge is displayed at checkout before the order is placed.

We do not add undisclosed delivery or COD charges after you place an order.

6. Dispatch and Delivery

Our usual estimated timelines are:

  • Dispatch: Within 1–3 business days after order confirmation and successful payment for prepaid orders.

  • Delivery: Within 3–7 business days after dispatch.

Business days for these estimates mean Monday to Friday, excluding public holidays.

Timelines may vary by product, supplier, courier and delivery location. Any different estimate shown for a product or communicated before purchase will apply to that order.

We will provide tracking information when available. If there is a significant delay, we will communicate the revised estimate and available options.

Please provide a complete address, correct PIN code and reachable phone number. Contact us promptly if you need to correct your delivery details; changes after dispatch may not be possible.

ZORVANI remains responsible for addressing lost, damaged or undelivered shipments arranged through our fulfilment partners. Handing a parcel to a courier does not, by itself, transfer the risk of loss to you.

Delivery estimates do not remove any rights or remedies available under applicable law.

7. Cancellations

You may cancel an order at any time before dispatch by contacting zorvanihelp@gmail.com with your order number.

We do not charge a cancellation fee.

Once an order has been dispatched, we may be unable to stop delivery. We will explain the return options available under our Return and Refund Policy.

If you or ZORVANI cancel an order before dispatch, any amount paid for the cancelled order will be refunded. Refunds will be initiated within 7 business days of cancellation confirmation.

An unpaid COD order does not require a refund.

8. Returns, Refunds and Exchanges

Our Return and Refund Policy forms part of these Terms.

We currently offer a 30-day return-request window from delivery, including eligible change-of-mind returns and returns for damaged, defective, incorrect or materially misdescribed products.

Change-of-mind returns must meet the condition requirements stated in that policy. These requirements do not automatically prevent a genuine claim involving defective, damaged or incorrect goods.

ZORVANI arranges and pays for approved return pickup, including eligible change-of-mind returns. If pickup is unavailable, we will agree on an alternative arrangement and cover reasonable return shipping costs agreed in advance.

Exchanges and replacements are subject to availability.

Returned products will be inspected, and the outcome communicated, within 3 business days of receipt. Approved refunds will be initiated within 7 business days of approval.

Prepaid refunds are normally returned to the original payment method. COD refunds are made through bank transfer or UPI using details supplied by the customer. We will not replace a money refund with a gift card or store credit without your agreement.

Please consult our Return and Refund Policy for complete eligibility requirements and instructions. Supplier arrangements do not reduce the commitments ZORVANI makes under that policy or your statutory rights.

9. Product Warranties

Some products carry an additional seller’s or manufacturer’s warranty. Where offered, the warranty provider, duration, coverage and claim conditions will be stated on the product page.

No additional commercial warranty is promised unless expressly stated.

Please contact ZORVANI Support for help with a warranty claim. We may coordinate with the relevant supplier or warranty provider.

Any additional warranty operates alongside our Return and Refund Policy and applicable consumer rights. The expiry of the 30-day voluntary return window does not automatically end a valid warranty or statutory claim.

10. Promotions and Discounts

Discount codes and promotional offers are subject to the conditions displayed with the offer, including validity dates, minimum purchase values and eligible products.

Unless an offer expressly permits it, discounts cannot be combined.

We may correct or withdraw an offer for future orders. Changes will not retrospectively remove a valid discount from an existing accepted order.

11. Acceptable Website Use

You agree not to:

  • Place fraudulent orders or use another person’s payment details without authorisation.

  • Submit false information or impersonate another person.

  • Attempt to access restricted systems or customer information.

  • Introduce malware or interfere with website operation.

  • Copy or exploit protected content without permission.

  • Submit unlawful, threatening, abusive or rights-infringing material.

  • Use automated tools to bypass security controls, collect personal information or disrupt the store.

We may restrict access or suspend an account where reasonably necessary to address misuse or a security concern. Such action does not remove valid refund rights or our obligations relating to existing orders.

12. Intellectual Property

ZORVANI branding and website materials are owned by us or used with permission from their respective owners.

You may browse and use our website for ordinary personal shopping. You may not reproduce, distribute or commercially exploit protected materials without permission, except where permitted by law.

Third-party brands and trademarks remain the property of their respective owners.

13. Reviews and Customer Content

You retain ownership of reviews, photographs and other content you submit.

By submitting content for publication, you give us a non-exclusive, royalty-free permission to display and reproduce it in connection with the relevant product and our store. We may make formatting changes without altering the substance of your review.

You must have the necessary rights to submit the content and must not include another person’s confidential information.

We may remove spam, unlawful content, personal information or material that infringes another person’s rights. We will not remove a genuine review solely because it is negative.

Private customer support messages are not treated as public review submissions.

14. Shopify and Other Service Providers

Our store is powered by Shopify. Purchases through ZORVANI are transactions with ZORVANI; Shopify provides the technology used to operate the store.

We also use payment providers, suppliers, couriers and communication services to support our operations.

Their involvement does not remove ZORVANI’s obligations to you. Any responsibility or liability of Shopify or another provider remains subject to applicable law and the terms governing its services.

Links to external websites are provided for convenience. Please review their terms and privacy policies before using them.

15. Privacy

Our collection and use of personal information are explained in the Privacy Policy available on our website.

This includes information shared with Shopify, payment providers, fulfilment partners, couriers and communication providers to operate the store and fulfil orders.

Please contact zorvanihelp@gmail.com for privacy questions or requests.

16. Website Availability and Responsibility

We aim to keep the website accurate, secure and available, but occasional interruptions, maintenance or technical errors may occur.

We will take reasonable steps to address problems affecting orders or payments.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable or for business losses arising from use of a store intended for personal and household purchases.

Nothing in these Terms excludes liability for fraud, misrepresentation, defective products or any other matter where liability cannot lawfully be excluded. These Terms do not remove rights to refunds, replacements, compensation or other remedies available under applicable law.

17. Customer Support and Complaints

Support hours: Monday to Saturday, 10:00 AM–6:00 PM Indian Standard Time (IST), excluding public holidays.

You may email us at any time. Routine responses and calls are handled during support hours.

For a complaint, please provide your order number, a description of the issue and any relevant supporting information.

We will acknowledge consumer complaints within 48 hours and address them within one month of receipt, as required by applicable law. Support hours do not extend these complaint-handling deadlines.

You remain free to approach the appropriate consumer authority or other competent forum.

18. Governing Law

These Terms are governed by the laws of India.

Disputes may be brought before courts or consumer commissions having jurisdiction under applicable law. Nothing in these Terms requires you to give up a legally available consumer forum or remedy.

19. Changes to These Terms

We may update these Terms to reflect changes in our services, operations or legal requirements.

The revised version will be published with an updated date. Material changes will be communicated where required by law.

Changes will apply prospectively and will not reduce the rights or benefits attached to an existing purchase.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Contact Details

Trading name: ZORVANI
Customer support: ZORVANI Support
Email: zorvanihelp@gmail.com
Phone: +91 7029639479
Website: https://zorvani.in

Business correspondence address:
National Highway 12, Umarpur, Ghorshala
Raghunathganj, West Bengal – 742235
India

Support hours: Monday to Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.

Please obtain approval and return instructions before sending a product. The correspondence address above is not an automatic product-return address.