Frequently Asked Questions

Where do you ship?

We deliver within India, to PIN codes supported by our suppliers and courier partners.

If your address is found to be unserviceable after you order, we will notify you, cancel the order and refund the full amount paid, including any shipping charge.

How much does shipping cost?

Shipping is calculated on your product subtotal after discounts:

• Above ₹599: Free standard shipping.

• ₹599 or less: ₹149 shipping charge.

The total payable amount is displayed at checkout before you place your order.

Do you charge extra for Cash on Delivery?

No. ZORVANI does not charge an additional COD fee. Standard shipping charges may still apply based on your order value.

Which payment methods do you accept?

We accept online payments through Cashfree, using the payment options available at checkout.

Cash on Delivery is also available for eligible orders and serviceable locations.

Do I need to confirm my order?

Yes. Before dispatch, we request confirmation of your order and delivery address through WhatsApp or a telephone call.

Please check that your phone number and address are correct when placing your order.

What happens if I do not confirm my order?

We hold your order for 24 hours from our confirmation request.

If we do not receive confirmation within that period, we will cancel the order and notify you through WhatsApp and email. For prepaid orders, we will initiate a full refund within 7 business days of cancellation confirmation.

How long will delivery take?

Our usual estimated timelines are:

• Dispatch: 1–3 business days after order confirmation and successful payment for prepaid orders.

• Delivery: 3–7 business days after dispatch.

This means delivery usually takes 4–10 business days after confirmation. Timelines may vary by product, supplier, courier and location. Any different estimate provided before purchase will apply to your order.

For these estimates, business days mean Monday to Friday, excluding public holidays.

How can I track my order?

Once your order is dispatched and tracking details become available, we will share them through WhatsApp and email.

Tracking may take time to show its first update. Contact us if the information appears incorrect or stops updating.

What should I do if my order is delayed?

Email zorvanihelp@gmail.com with your order number.

We will check with the supplier or courier and explain the latest status and available next steps. If the order cannot be delivered, we will arrange an appropriate resolution, including a refund where applicable.

Can I change my delivery address?

Please contact us as soon as possible with your order number and corrected address.

We will try to update it before dispatch. After dispatch, changes depend on the courier’s ability to redirect the parcel and cannot be guaranteed.

Can I cancel my order?

Yes. You may cancel at any time before dispatch, with no cancellation fee.

Email zorvanihelp@gmail.com with your order number. If your order has already been dispatched, we will explain the return options available under our Return and Refund Policy.

When will I receive a refund for a cancelled order?

For prepaid orders cancelled before dispatch, we will initiate the full refund within 7 business days of cancellation confirmation.

Your bank or payment provider may take additional time to credit the amount. An unpaid COD order does not require a refund.

What happens if I miss my delivery?

Contact us promptly so we can check the courier’s available options.

If the parcel has been returned to the supplier or fulfilment partner, we will contact you to discuss redelivery or cancellation. Any proposed redelivery charge will be explained and agreed with you beforehand.

We do not charge for redelivery required because of an error by ZORVANI, our supplier or our courier partner.

My order says “delivered,” but I have not received it. What should I do?

Please contact us as soon as possible with your order number and tracking details.

We will investigate with the courier and arrange an appropriate resolution. You can also check whether someone at your address accepted the parcel on your behalf.

What is your return policy?

You have 30 days from delivery to request a return.

We accept eligible change-of-mind returns, as well as returns for damaged, defective, incorrect or materially misdescribed products.

For change-of-mind returns, items must be unused, unworn and returned with their original tags, accessories and packaging. These conditions do not automatically prevent a genuine claim about a damaged, defective or incorrect item.

Please read our Return and Refund Policy for full details.

How do I request a return?

Email zorvanihelp@gmail.com with:

• Your order number or proof of purchase.

• The product you wish to return.

• The reason for your request.

• Relevant photographs, where available.

Please wait for our instructions before sending anything back.

Who pays for return shipping?

ZORVANI covers approved return pickup, including eligible change-of-mind returns. We do not charge a restocking fee.

If pickup is unavailable at your location, we will agree on an alternative arrangement and cover reasonable return shipping costs agreed in advance.

Where should I send my return?

The return address may vary by product and fulfilment partner. We will arrange pickup or provide the correct address after approving your request.

Do not send a return to our correspondence address or the parcel’s sender address unless we instruct you to do so.

What if I receive a damaged, defective or incorrect product?

Contact us as soon as reasonably possible with your order number and a description of the issue.

Please include clear photographs of the product, packaging and shipping label, where available. We will review the issue and arrange an appropriate return, replacement or refund.

Is an unboxing video required?

No. An unboxing video is not mandatory.

Photographs and other relevant information can help us investigate, but the absence of an unboxing video does not automatically invalidate your request.

What if an item or accessory is missing?

Contact us with your order number and details of what is missing. Include photographs of what you received, where available.

We will investigate and arrange an appropriate replacement or refund for the affected item. You do not need to return an item you never received.

Do you offer exchanges or replacements?

Yes. We offer eligible exchanges and replacements, subject to stock availability.

Tell us your preferred resolution when contacting us. If your requested replacement is unavailable, you may choose an available alternative or a refund. Any price difference will be agreed with you beforehand.

How long does a return refund take?

We will inspect your returned product and notify you of the outcome within 3 business days of receiving it.

Approved refunds will be initiated within 7 business days of approval. Where no return is required, the same refund-initiation timeline applies after approval.

Your bank or payment provider may take additional time to credit the money. If you have not received it within 15 business days of approval, contact us so we can trace the transaction.

How will I receive my refund?

• Prepaid orders: Normally to the original payment method.

• COD orders: By bank transfer or UPI using the details you provide.

If the original payment method is technically unavailable, we will agree on an alternative with you. We will not substitute store credit or a gift card without your agreement.

Is the original delivery charge refundable?

For a full-order return due to damaged, defective or incorrect goods, we also refund any original standard delivery charge paid.

For change-of-mind returns, the original delivery charge is normally non-refundable unless required by applicable law. Approved return pickup remains free.

Can I return an item purchased on sale?

Yes. Sale items currently follow the same return eligibility conditions as other products.

Do products come with a warranty?

Some products include an additional seller’s or manufacturer’s warranty. Where offered, its duration, coverage and claim conditions are shown on the product page.

Contact us for help with a warranty claim. The 30-day return window does not automatically end a valid warranty or your statutory rights.

Can I place a wholesale or bulk order?

We currently accept purchases for personal and household use only. We do not offer wholesale, bulk or commercial resale orders.

Do I need to share an OTP or UPI PIN to receive a refund?

No. ZORVANI Support will never ask for your OTP, UPI PIN, card PIN, CVV or banking password.

For a bank-transfer or UPI refund, we may request only the payment details needed to send the money.

How can I contact ZORVANI?

Email: zorvanihelp@gmail.com
Call: +91 7029639479
WhatsApp: Chat with ZORVANI Support

Support hours: Monday to Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.

You can email or message us at any time. We normally respond within 24–48 hours. Please include your order number for order-related questions.

These FAQs summarise our store policies. Please refer to our Return and Refund Policy, Shipping Policy, Privacy Policy and Terms of Service for complete details. Nothing in these FAQs limits your rights under applicable consumer protection laws.