Return & Refund Policy

Last updated: 8 October 2026

At ZORVANI, we want you to be satisfied with your purchase. This policy applies to orders delivered within India.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

We accept return requests for:

  • Change of mind.

  • Damaged or defective products.

  • Incorrect products.

  • Products that materially differ from their description.

If an item or part of your order is missing, please contact us so we can investigate and arrange an appropriate replacement or refund.

For change-of-mind returns, products must be unused, unworn, with their original tags, accessories and packaging, and in the condition in which they were received. You will need your order number or other proof of purchase.

These condition requirements do not automatically prevent a return for a damaged, defective or incorrect product, including where opening or reasonable use was necessary to discover the problem.

How to Request a Return

Email zorvanihelp@gmail.com with:

  • Your order number or proof of purchase.

  • The product you wish to return.

  • The reason for your request.

  • Relevant photographs of the product and packaging, where available, if the item is damaged, defective or incorrect.

We aim to acknowledge your request within 48 hours and will explain the next steps.

Please contact us before sending any product back so we can provide the correct return instructions.

Return Pickup and Shipping Costs

ZORVANI will arrange and cover the cost of return pickup for approved returns, including eligible change-of-mind returns. We do not charge a restocking fee.

Pickup availability and timing depend on your location and our courier partner. If pickup is unavailable, we will agree on an alternative return arrangement with you and cover reasonable return shipping costs agreed in advance.

Our return address may vary depending on the product and fulfilment partner. We will provide the correct address and instructions after approving your request.

Please do not send the product to the address printed on the original parcel unless we specifically instruct you to do so.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order when it arrives and report any issue as soon as reasonably possible.

We will review the issue and arrange an appropriate return, replacement or refund. ZORVANI will cover approved return and replacement shipping costs for damaged, defective or incorrect products.

Photographs can help us resolve your request, but an unboxing video is not mandatory. Missing original packaging will not automatically invalidate a genuine claim concerning a damaged, defective or incorrect product.

For missing items, we will investigate and arrange a replacement or refund for the affected item as appropriate. There is no requirement to return an item you did not receive.

Exchanges and Replacements

We offer exchanges and replacements, subject to stock availability and eligibility under this policy.

Please tell us your preferred resolution when contacting us. Where a return is required, we will explain the return process and expected replacement dispatch time before proceeding.

If the requested replacement is unavailable, you may choose an available alternative or a refund. Any price difference for an alternative product will be explained and agreed with you beforehand.

Refunds

After receiving your returned product, we will inspect it and notify you of the outcome within 3 business days. If a refund is declined, we will explain the reason.

Approved refunds will be initiated within 7 business days of approval.

Where no return is required, we will initiate the refund within 7 business days of confirming approval.

Refunds are processed as follows:

  • Prepaid orders: Refunds will be issued to the original payment method. If this is technically unavailable, we will agree on an alternative method with you.

  • Cash on Delivery orders: Refunds will be issued by bank transfer or UPI using the details you provide.

Please ensure that any bank account or UPI details you provide are accurate. We will never ask for your OTP, UPI PIN, card PIN or banking password to process a refund.

Your bank or payment provider may take additional time to credit the money after we initiate the refund. If you have not received it within 15 business days of approval, please contact us so we can trace the transaction.

We will not replace a money refund with store credit or a gift card without your agreement.

For a full-order return due to damaged, defective or incorrect goods, we will also refund any original standard delivery charge paid. For change-of-mind returns, any original delivery charge is non-refundable unless required by applicable law. Return pickup remains free.

Business days mean Monday to Friday, excluding public holidays.

Order Cancellations

You may request cancellation at any time before dispatch by emailing zorvanihelp@gmail.com with your order number.

If your order has already been dispatched, we may be unable to stop delivery. We will explain the available return options under this policy.

If ZORVANI cancels your order because of a technical issue, stock unavailability or another fulfilment problem, we will notify you and refund any amount paid for the cancelled order.

Refunds for prepaid cancellations will be initiated within 7 business days of cancellation confirmation. No refund is due for an unpaid Cash on Delivery order.

Product Exclusions and Future Changes

We currently have no product-category exclusions from this return policy. Sale items are subject to the same eligibility conditions as other products.

If we introduce products requiring special return conditions in the future, those conditions will be clearly displayed on the relevant product pages and in this policy before purchase.

Future changes to the return period, product exclusions or other terms will apply to purchases made after those changes take effect. They will not reduce the return benefits offered when an existing order was placed.

Your Consumer Rights

This policy does not exclude or limit your rights under applicable Indian consumer protection laws. The 30-day return window and other voluntary return conditions do not restrict statutory remedies that may apply beyond that period.

ZORVANI remains your point of contact for resolving return and refund requests, including orders fulfilled by a supplier.

Contact Us

For return, refund, exchange or cancellation assistance:

ZORVANI Support
Email: zorvanihelp@gmail.com