Shipping Policy

Last updated: 8 October 2026

Thank you for shopping with ZORVANI. This policy explains our shipping charges, order processing, delivery estimates and support for delivery issues.

Shipping Locations

We currently deliver within India only, to PIN codes supported by our suppliers and courier partners.

If we discover that your address is not serviceable after you place an order, we will notify you, cancel the order and refund the full amount paid, including any shipping charge.

Shipping Charges

Shipping charges are based on the product subtotal after discounts:

  • Orders above ₹599: Free standard shipping.

  • Orders of ₹599 or less: ₹149 shipping charge.

The applicable shipping charge and total payable amount will be displayed at checkout before you place your order.

We do not charge an additional Cash on Delivery fee.

Order Confirmation

Before dispatch, we require confirmation of your order and delivery address through WhatsApp or a telephone call.

We will hold your order for 24 hours from our confirmation request. If we do not receive confirmation within that period, we will cancel the order and notify you through WhatsApp and email using the contact details provided.

For prepaid orders cancelled before dispatch, we will initiate a full refund within 7 business days of cancellation confirmation.

Order Processing and Dispatch

Confirmed orders are usually dispatched within 1–3 business days. For prepaid orders, processing also requires successful payment confirmation.

Processing times may vary depending on product availability, supplier readiness and order volume. If an issue affects dispatch, we will contact you with an update and the available options.

Estimated Delivery Time

Orders are usually delivered within 3–7 business days after dispatch.

Together with processing, the usual estimated timeframe is 4–10 business days after order confirmation, subject to successful payment for prepaid orders.

Business days for these estimates mean Monday to Friday, excluding public holidays.

Delivery times may vary by product, courier and destination. Any different delivery estimate shown before purchase will apply to the relevant order.

These timelines are estimates and do not limit your rights under applicable consumer protection laws.

Order Tracking

Once your order is dispatched and tracking details become available, we will share tracking information through WhatsApp and email using the contact details provided at checkout.

Courier tracking may take time to show its first update after dispatch. If your tracking information appears incorrect or stops updating, please contact us for assistance.

Shipping Delays

Delays can occur because of supplier issues, courier disruptions, public holidays, severe weather, high order volumes or incorrect delivery details.

If a significant delay affects your order, we will coordinate with the supplier or courier and communicate the available information, revised estimate and appropriate next steps.

ZORVANI remains your point of contact for delivery concerns. Where an order cannot be fulfilled or delivered, we will arrange an appropriate resolution, including a refund where applicable.

Delivery Address and Changes

Please provide your complete address, correct PIN code and a reachable phone number when placing your order.

If you need to change your address, contact zorvanihelp@gmail.com as soon as possible with your order number and corrected details.

We will try to update the address before dispatch. Changes after dispatch depend on the courier’s ability to redirect the parcel and cannot be guaranteed.

Failed Delivery and Returned Parcels

If delivery fails because you are unavailable, the address is incomplete or incorrect, or the courier cannot reach you, please contact us promptly.

If the parcel is returned to the supplier or fulfilment partner, we will contact you to discuss redelivery or cancellation.

Before arranging redelivery, we will confirm your address and explain any proposed additional delivery charge. Redelivery involving an additional charge will proceed only with your agreement.

We will not charge you for redelivery required because of an error by ZORVANI, our supplier or our courier partner.

If cancellation is agreed, we will explain the refund amount and processing timeline in accordance with our Return and Refund Policy and applicable law. No undisclosed penalty will be imposed.

Lost, Damaged or Incorrect Deliveries

If your parcel appears lost, arrives damaged, contains an incorrect product or is marked delivered but has not been received, contact us as soon as reasonably possible.

Include your order number and relevant photographs or other information, where available. An unboxing video is not mandatory.

We will investigate with the supplier or courier and arrange an appropriate resolution, such as a replacement or refund.

Handing a parcel to a courier does not, by itself, transfer the risk of loss or damage to you.

For product returns and refunds, please refer to our Return and Refund Policy.

Contact Us

ZORVANI Support
Email: zorvanihelp@gmail.com
Phone: +91 7029639479
Website: https://zorvani.in

Support hours: Monday to Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.

Please include your order number when contacting us about a shipment.